Shipping & returns

Pieces in the shop are already made, so they ship within 2-5 days of your order. Custom pieces ship within 2-5 days after they’re finished and you’ve approved them.

• Within the US: all categories ship nationwide, and this is what checkout on the site covers.
• International: jewelry (earrings and pendants) and sun catchers only. Wreaths and Witches Bells can’t ship internationally, because some countries restrict artificial florals and other materials.
• Local (Puyallup, WA): pickup or drop-off can be arranged in place of shipping.

Checkout only ships to US addresses, so international orders and Puyallup pickups are arranged directly. Just get in touch and tell me what you’d like, and I’ll quote postage or set up a pickup.

• Refunds are issued for items that arrive damaged or broken; a photo or video is needed so we can sort it out together.
• For custom pieces, I send a photo and video of the finished work for your approval before it ships. If you decline it at that stage, you won’t be charged the rest, and anything you’ve paid beyond the 20% deposit is refunded. The deposit itself is non-refundable.
• Refund requests must be made within 30 days of delivery.
• Shipping isn’t perfect, so if a piece is damaged in transit, I’m always happy to help you repair it. I’ve made replacement yarn and florals with step-by-step fixes. And I’m always happy to do it again.

Custom orders: once we’ve agreed on the design, price and timeline, a 20% non-refundable deposit is due to start your piece. It goes toward the final price and shipping. See the custom orders page for the full terms.

What I collect, who sees it, and how to have it removed is set out in the privacy policy. The terms you agree to when you buy or commission a piece are in the terms of service.